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OFFICIAL POLICY

Privacy Policy s4spin

S4spin is fully committed to protecting the privacy and security of all our members' personal data. This document clearly outlines how we collect, use, store, and protect your information as a user of the s4spin platform in Malaysia.

🔒
256-bit SSL
Industry-Grade Encryption
🛡️
PDPA Compliant
Malaysia Personal Data Protection Act
🚫
No Data Sales
Your data is not for sale
Full Player Rights
Access, correct & delete data
Updated: 1 Jan 2026
Version 2.4
ms-MY

S4spin's Commitment to Your Privacy

Six core pillars that underpin s4spin's approach to protecting the personal data of Malaysian members

Military-Grade Encryption

All data transmitted between your device and s4spin's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysian banking institutions. Your name, phone number, and financial information all travel through an impenetrable data tunnel.

Full Control of Your Data, In Your Hands

As an s4spin member, you have the full right to access, correct, download, or request deletion of your personal data at any time. We believe your data belongs to you — not to us. All data-related requests are processed within 14 business days.

No Data Sales or Rentals

S4spin has never and will never sell, rent, or share your personal data with third-party advertisers. Your data is used solely to enable your use of the platform, provide customer support, and deliver information related to s4spin services.

Full Malaysia PDPA Compliance

S4spin fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This means all our data collection and processing practices are lawful under Malaysian law, and you have strong legal rights in managing your personal data with us.

Secure Data Storage

Your personal data is stored in data centres that meet the highest international security standards, equipped with multi-layered firewalls, intrusion detection systems, and regular backups. Database access is restricted exclusively to s4spin staff who have undergone background checks.

Immediate Notification in the Event of an Incident

In the unlikely event of a security breach affecting your data, s4spin is committed to notifying you via your registered email within 72 hours and working with the Department of Personal Data Protection Malaysia to resolve the incident.

This Privacy Policy document sets out in detail how s4spin ("we", "platform", "s4spin") collects, processes, stores, and protects the personal information you provide to us when using our online entertainment and betting platform. This Policy applies to all users who access s4spin via our website or any of our service channels.

S4spin operates fully within Malaysia's legal framework, including the Personal Data Protection Act 2010 (PDPA). We take this responsibility seriously and ensure that all our data processing practices comply with the applicable statutory requirements. Your privacy is not merely a legal obligation to us — it is the foundation of trust that defines the relationship between s4spin and every one of our members across Malaysia.

Important Note
By registering for or using any s4spin service, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact our support team to close your account.

01

Introduction & Policy Scope

Who controls your data and what this document covers

The data controller for personal information collected through the s4spin platform is the company operating the s4spin.bet website. This Privacy Policy applies to all information collected through:

  • The official s4spin.bet website and all its pages
  • New account registration process
  • Use of gaming and betting services
  • Financial transactions including deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), and CIMB Clicks (FPX)
  • Communications with the s4spin customer support team
  • Participation in promotions and bonus programmes

This Policy no covering third-party websites or services that you may access via links found on our platform.


02

Information We Collect

Types of personal data collected by s4spin

S4spin collects only the data strictly necessary to deliver our services safely and effectively. The categories of data we collect are as follows:

Data You Provide Directly:

Full name Malaysian phone number Email address Date of birth National identity card number (MyKad) Malaysian residential address Bank account details E-wallet information (Touch 'n Go, GrabPay, etc.)

Automatically Collected Data:

IP Address Device type & OS Browser type Location data (city level) Session time & duration Gaming history Transaction history (MYR)
Identity Verification (KYC)
In certain situations, such as withdrawals exceeding RM 10,000 or account verification requests, s4spin may ask for a copy of your identity document (front and back of MyKad) and proof of current address. These documents are stored securely and deleted once the verification process is complete.

03

How We Use Your Information

Purpose and legal basis for data processing

S4spin uses your personal information for lawful and transparent purposes only. We do not process your data for any purpose other than those stated below:

  • Account Management: Creating, verifying, and managing your s4spin account; ensuring your eligibility to use the platform.
  • Transaction Processing: Processes deposits (via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX) and withdrawal requests accurately and securely in MYR.
  • Service Delivery: Enabling you to access all s4spin games and services, including live casino, slots, Malaysian Super League Sports Betting, poker, badminton, and progressive jackpots.
  • Customer Support: Responding to enquiries, resolving complaints, and providing technical support.
  • Security & Fraud Prevention: Detecting and preventing fraud, money laundering, multi-account usage, and activities that violate our terms Terms & Conditions us.
  • Legal Compliance: Meeting AML (Anti-Money Laundering) obligations and statutory reporting requirements.
  • Service Communications: Sends important notices regarding your account, transactions, and service updates.
  • Marketing (With Consent): Sending information about s4spin promotions, bonuses, and the latest offers — only if you have given explicit consent.

S4spin does not make solely automated decisions that significantly affect you (including profiling) without human intervention.


04

Sharing Data with Third Parties

When and with whom your data may be shared

S4spin maintains a strict data sharing policy. We does not sell, rent, or trade your personal data with any third party for marketing purposes. Data sharing only occurs in the following limited circumstances:

  • Payment Service Providers: Transaction information that must be shared with payment processors such as DuitNow, Touch 'n Go, Maybank, CIMB, and other Malaysian banks to facilitate the processing of deposits and withdrawals.
  • Licensed Game Providers: Game session data required to be transmitted to our licensed game software providers to ensure proper game functionality. All providers are bound by strict data confidentiality agreements.
  • Legal Compliance: When required by Malaysian law, court order, or a valid request from Malaysian law enforcement authorities.
  • Platform Security: Limited sharing with fraud detection and cybersecurity service providers that help protect all s4spin members.
Protection Guarantee
All third parties we work with are required to uphold the same data security standards that we apply internally. They are not permitted to use your data for any purpose beyond what we have specified.

05

Data Security Measures

The technical and organisational measures we use to protect your data

S4spin continually invests in security infrastructure to ensure the personal and financial data of all Malaysian members remains protected at all times. Our key security measures include:

  • 256-bit SSL/TLS Encryption: All communications between your browser or app and s4spin's servers are encrypted using the same security protocols employed by Malaysia's leading banks.
  • Layered Access Controls: Only authorised s4spin staff with a legitimate operational need may access personal data. All access is logged and periodically audited.
  • 24/7 Monitoring: A round-the-clock threat detection system monitors our data infrastructure for any suspicious activity.
  • Regular Data Backups: Data is automatically backed up to secure, off-site locations to ensure rapid recovery in the event of any technical incident.
  • Security Audits: Independent security audits are conducted by accredited third parties at least once a year.
  • Staff Training: All s4spin staff who handle personal data are required to complete comprehensive mandatory data security training.

06

Cookie Policy

How s4spin uses cookies to enhance your experience

S4spin uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The following are the types of cookies we use:

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of the s4spin platform.


07

Your Rights as a Data Subject

Your legal rights under Malaysia PDPA

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and s4spin's policies, you have the following rights regarding your personal data:

Your Rights Description
Right of Access Request a copy of all personal data we hold about you, including your MYR transaction history and gaming activity.
Right to Rectification Requesting correction of inaccurate or incomplete personal data held in our records.
Right to Erasure Request the deletion of your personal data when it is no longer required for the original purpose of collection, subject to legal obligations.
Right to Restrict Request the restriction of your data processing in certain circumstances while a dispute is being resolved.
Right to Portability Receive your personal data in a structured, machine-readable format for transfer to another platform.
Right to Object Object to the processing of your data for direct marketing purposes at any time — effective immediately.

To exercise any of the above rights, contact the s4spin privacy team by email at support@s4spin.bet. Requests will be processed within 14 working days.


08

Data Retention & Deletion

How long s4spin retains your data

S4spin retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required under Malaysian law. Retention periods are as follows:

  • Active Account Data: For the duration of your active account with s4spin and up to 5 years after account closure (to fulfil AML legal requirements)
  • Financial Transaction Records (MYR): Minimum 7 years from the transaction date, in accordance with Malaysian tax and financial regulatory requirements
  • Support Communication Logs: 3 years from the date of last communication
  • KYC Verification Data: Deleted within 30 days of verification completion, unless required for mandatory legal retention
  • Analytics Cookies: Maximum 12 months from the date of collection

Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to you.


09

Child Privacy

Dedicated protection for minors

The s4spin platform is exclusively for individuals aged 18 and above. We do not accept registrations from minors and do not knowingly collect any personal information from children or adolescents.

If you believe that someone under the age of 18 has registered an account on s4spin, please notify us immediately by email at support@s4spin.bet. We will take prompt action to verify and close the account, and delete all associated data.

Parent & Guardian Responsibilities
s4spin encourages parents and guardians to monitor their children's online activities. If you discover that your child has accessed the s4spin platform, please contact us immediately. Child safety is a shared responsibility.

10

Changes to This Privacy Policy

How we notify you of updates

S4spin reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes, we will:

  • Sending email notices to all registered members at least 14 days before the changes take effect
  • Displaying clear notices on the s4spin platform homepage
  • Updating the "Last Updated" date at the top of this document

Your continued use of the s4spin platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.


11

Contact the s4spin Privacy Team

How to contact us for data-related enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the management of your personal data at s4spin, please contact us through the following channels:

Privacy Email
support@s4spin.bet
Response within 24 hours
Live Chat
Available on the s4spin platform, 24/7 in Bahasa Malaysia
FAQ
Visit FAQ page us for an immediate response

All personal data rights requests will be processed within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (PDPA) Malaysia.

Related Documents

This Privacy Policy should be read in conjunction with Terms & Conditions and the Responsible Gaming s4spin for a comprehensive overview of your rights and responsibilities as a member of our platform. Any queries may be directed via FAQ us.

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